To initiate a return or exchange please visit:

START A RETURN/EXCHANGE

A prepaid shipping label will be emailed to you once a return or exchange is submitted. Please contact us if you do not receive this within 24 business hours or if you need assistance. 

  

Returns will be accepted for a refund to the original method of purchase, within 30 days of the date the order was received.

Return shipping/handling is always free on exchanges or if you opt to receive a store credit.

Returns are subject to a $9.95 shipping and handling fee per package, which will be deducted from your refund, when using a USPS prepaid shipping label provided by us.

Returns are free if you choose to use your own label. Please be sure to keep a copy of your postmark date, shipping label and tracking number as we can not issue refunds for returns that are outside of the return timeframe, are shipped to the incorrect address or have no record of being delivered. Please ship returns to: NicoBlu 45 Pine Street 2nd Floor New Canaan, CT 06840

 

RETURN CONDITIONS
Items must be returned in unworn, unwashed, unsoiled and unaltered condition. All hang tags must remain attached. Returns that do not meet these criteria are subject to delays and will be sent back to the customer.

Please note that any outbound shipping costs paid are non-refundable.

Please note that NicoBlu is not responsible for lost or stolen packages that show proof of delivery by the shipping carrier. Please contact us at the time of placing your order if you would like to arrange a signature requirement for a nominal additional fee.

Please note that we reserve the right to cancel any future orders linked to profiles that exhibit abuse of our return policies–such as excessive returns.

 

START A RETURN OR EXCHANGE
Click here to start a return or exchange for U.S. orders. Once you complete the online form, you will be emailed a prepaid USPS shipping label within 24 business hours.Refunds are issued within 5-7 business days from the date the return is received. An email confirmation is sent once a refund has been issued. Please call us directly at 203-594-9105 if you would prefer to arrange over the phone.

 

FINAL SALE
Orders marked as "Final Sale" at the time of purchase may be exchanged or returned for store credit only. 

 

NON-RETURNABLE ITEMS
Masks and Blythe Tassel Earrings are not eligible for returns or exchanges.

 

MARQUISE PARIS HANDBAGS
Marquise Paris handbags are not eligible to return for refund. These are eligible to return for store credit or exchange only, and within 15 days of receipt of your Marquise Paris order. 

 

INTERNATIONAL RETURNS
Please contact us to arrange for shipping returns. International customers must pay shipping for returns or exchanges.