RETURNS & EXCHANGES
RETURNS & EXCHANGES
At NicoBlu, customer satisfaction is always our top priority. If you are not perfectly satisfied with your purchase, we will happily accept your timely return of unworn, unwashed, or defective merchandise. Please note that all hangtags must remain attached.
We supply a prepaid shipping label once a return or exchange has been requested. Please send us your return within 30 days of receiving your merchandise. A refund will be credited to the original form of payment, less a $9.95 shipping and handling fee.
Please note that the shipping/handling fee also applies to packages that are refused.
Returns must be shipped back within 30 days of delivery. It is at the discretion of NicoBlu whether or not to accept merchandise that is sent back later than 30 days, and additional fees may apply.
Return shipping/handling is always free on exchanges or if you opt to receive a store credit.
RETURNS OUTSIDE THE US
Please contact us to arrange for shipping returns. International customers must pay shipping for returns or exchanges. The shipping/handling fees will be waived. Please be sure to keep a copy of your postmark date, shipping label and tracking number as we can not issue refunds for returns that are outside of the return timeframe, are shipped to the incorrect address or have no record of being delivered.
Items must be returned in unworn, unwashed, unsoiled and unaltered condition. All hang tags must remain attached. Returns that do not meet these criteria are subject to delays and will be sent back to the customer.
Please note that any outbound shipping costs paid are non-refundable.
Please note that NicoBlu is not responsible for lost or stolen packages that show proof of delivery by the shipping carrier. Please contact us at the time of placing your order if you would like to arrange a signature requirement for a nominal additional fee.
Please note that we reserve the right to cancel any future orders linked to profiles that exhibit abuse of our return policies–such as excessive returns.
START A RETURN OR EXCHANGE
Click here to start a return or exchange for U.S. orders. Once you complete the online form, you will be emailed a prepaid USPS shipping label within 24 business hours. Refunds are issued within 5-7 business days from the date the return is received. An email confirmation is sent once a refund has been issued. Please email us at firstname.lastname@example.org or call us directly at 203-594-9105 if you would prefer to arrange by email or over the phone.
Orders marked as "Final Sale" at the time of purchase (also priced ending in 98 cents) may be exchanged or returned for store credit only.
Blythe Tassel Earrings and Decorative Pillows are not eligible for returns or exchanges.
MARQUISE PARIS HANDBAGS
Marquise Paris handbags are not eligible to return for refund. These are eligible to return for store credit or exchange only, and within 15 days of receipt of your Marquise Paris order.