–FAQs–

We launched in December 2020 and are based in New Canaan, Connecticut.

We now offer tunics, comfortable kaftans, dresses, belts, jewelry and home décor. Our collection is ever expanding.

We've been featured in various publications, such as Oprah Daily, Allure, Town & Country, US Weekly, Bedford/New Canaan and WWD.

We design each piece to be singular and stand-alone; each has its unique story. No detail is overlooked—from the mixing of our own colors to achieve an exacting hue to selecting the right sheen of a stone on an embellishment. Each piece must be versatile, effortlessly traveling from day into night. Each piece must complement the total Nicoblu collection to fit our Nicoblu woman’s many moods. The effect is that of a highly curated collection picked up on many travels.

We produce in India–a country we intentionally selected drawn to its astounding diversity, its cultivation of beauty and mastery of centuries’ old hand-crafted techniques. The India of today is a direct continuation of the India across millennia past.

In our small way, we hope to inspire you to escape, to dream, and forge the life you love.

READ ABOUT OUR SUPPLY TRANSPARENCY

SEE PRESS ABOUT US

We ship all over the world, including Europe, Australia and the Middle East. Your preferred shipping method may be selected at checkout. We offer the following carriers: UPS, DHL and US Post.

VAT/Duties/Taxes are to be paid for upon the receipt of the package. Please note that these are not calculated or charged at checkout.

Please use the currency converter (located on the upper left hand corner on our website) to make prices easier to calculate.

If you have any questions about duties for your country please do not hesitate to contact us if you have any questions.

Orders are shipped within 24 to 48 hours from the date they are placed (excluding weekends and US national holidays).

Orders that have selected expedited shipping (Next Day, 2nd Day or 3rd Day Select) ship the same day these are placed by 3pm EST, Monday through Friday (excluding holidays).

Please note that our carriers do not deliver on weekends or national holidays.

In the US, Ground Shipping takes 3-5 business days to arrive. Orders ship from Connecticut, so they usually arrive sooner if you are located on the East Coast versus the West Coast.

NEXT DAY
• An order placed on Monday by 3pm EST will arrive on Tuesday.
• An order placed on Tuesday by 3pm EST will arrive on Wednesday.
• An order placed on Wednesday by 3pm EST will arrive on Thursday.
• An order placed on Thursday by 3pm EST will arrive on Friday.
• An order placed on Friday by 3pm EST will arrive on Monday. (Please contact us Friday by 10am EST if you would like a Saturday delivery, which we may arrange at additional expense).
• An order placed on Saturday or Sunday will arrive on Tuesday.

2ND DAY
• An order placed on Monday by 3pm EST will arrive on Wednesday.
• An order placed on Tuesday by 3pm EST will arrive on Thursday.
• An order placed on Wednesday by 3pm EST will arrive on Friday.
• An order placed on Thursday by 3pm EST will arrive on Monday.
• An order placed on Friday by 3pm EST will arrive on Tuesday
• An order placed on Saturday or Sunday will arrive on Wednesday.

3RD DAY SELECT
• An order placed on Monday by 3pm EST will arrive on Thursday.
• An order placed on Tuesday by 3pm EST will arrive on Friday.
• An order placed on Wednesday by 3pm EST will arrive on Monday.
• An order placed on Thursday by 3pm EST will arrive on Tuesday.
• An order placed on Friday by 3pm EST will arrive on Wednesday.
• An order placed on Saturday or Sunday will arrive on Thursday.

Outside the US, orders take about 5-8 business days to arrive via Standard shipping. Expedited shipping is available at checkout. In rare cases, orders may get held up in customs so please allocate additional time.

Please note that pre-orders that are not available to ship now will ship on the date indicated on our website (as well as your order confirmation).

Once your order ships, you will be receiving an email confirmation with a tracking # to track your package. Please contact us immediately if you see that your package is lost in transit and we will work with our carrier to ensure delivery.

NicoBlu is not responsible for lost, damaged or stolen packages that show proof of having been delivered. Please contact us at the time of placing your order if you wish to arrange for a signature required delivery at a nominal additional fee.

Returns will be accepted for a refund to the original method of purchase, within 30 days of the date the order was received.

Return shipping/handling is always free on exchanges or if you opt to receive a store credit.

Returns are subject to a $9.95 shipping and handling fee per package, which will be deducted from your refund, when using a USPS prepaid shipping label provided by us. The tracking on our shipping labels may be tracked and we take full responsibility for any return packages that show proof of delivery by the carrier.

Please note that the shipping/handling fee also applies to packages that are refused at time of delivery.

Returns are free if you choose to use your own label. Please be sure to keep a copy of your postmark date, shipping label and tracking number as we can not issue refunds for returns that are outside of the return timeframe, are shipped to the incorrect address or have no record of being delivered. Please ship returns to: NicoBlu 45 Pine Street 2nd Floor New Canaan, CT 06840

RETURN REQUIREMENTS
Items must be returned in unworn, unwashed, unsoiled and unaltered condition. All hang tags must remain attached. Returns that do not meet these criteria are subject to delays and will be sent back to the customer.

Please note that any outbound shipping costs paid are non-refundable.

Please note that NicoBlu is not responsible for lost or stolen packages when the carrier's tracking number is showing proof of delivery.

Please note that we reserve the right to cancel any future orders linked to profiles that exhibit abuse of our return policies–such as excessive returns.

START A RETURN OR EXCHANGE
Click here to start a return or exchange for U.S. orders. Once you complete the online form, you will be emailed a prepaid USPS shipping label within 24 business hours. Please call us directly at 203-594-9105 if you would prefer to arrange over the phone.

FINAL SALE
Orders marked as "Final Sale" at the time of purchase (alsopriced ending in 98 cents) may be exchanged or returned for store credit only.

NON-RETURNABLE ITEMS
Masks and Blythe Tassel Earrings are not eligible for returns or exchanges.

MARQUISE PARIS HANDBAGS
Marquise Paris handbags are not eligible to return for refund. These are eligible to return for store credit or exchange only, and within 15 days of receipt of your Marquise Paris order.

INTERNATIONAL RETURNS
Please contact us to arrange for shipping returns. International customers must pay shipping for returns or exchanges.

Click on START A RETURN AND/OR EXCHANGE to initiate your return or exchange.

You will be taken through a set of steps to complete the process.

Once complete, and your return and/or exchange has been approved, you will be emailed a prepaid USPS shipping label within 24 business hours.

Alternatively, you may always contact us if you need help or have any questions.

We waive all shipping/handling fees when you exchange your order to another size or item.

1. You may inititate an exchange on START A RETURN/EXCHANGE or by contacting us at care@nicoblu.com or 203-594-9105

2. Once your request has been received, we will email you a prepaid shipping label and will aos reserve the item you would like to exchange into.

3. Once your original order is received, we will ship the reserved exchange item.

Once we receive, inspect and approve your return, you will be issued a refund to the original form of payment. Refunds are issued within 5-7 business days from the date the return is received. An email confirmation is sent once a refund has been issued.

Please note that, depending on your bank or credit card, it may take up to 5-7 business days for the for the funds to be transferred and for the transaction to appear on your statement.

We would be glad to accept a return or exchange your gift, as long as the Order # (that may be found on your gift receipt) is provided.

We will issue a store credit in the form of a gift card for your return. Please note that gift returns may not be redeemed for cash.

We would also be glad to make an exchange.

Please note that to be eligible for returns or exchanges, items must be in unworn, unwashed and unaltered condition with all tags and hangtags attached.

Feel free to contact us to arrange a return or exchange of your gift.

When you place a pre-order, your payment is charged and your items are automatically reserved. Placing a pre-order ensures that your item is reserved before it sells out.

Your order will ship as soon as the item becomes available, via the shipping method (i.e. ground or expedited) that was selected at the time of the order. Orders with expedited shipping will be prioritized.

Once your order is ready to ship, you will be receiving an email with a shipping tracking number.

The expected ship date is indicated on the product page and you will be notified when your pre-order ships.

Feel free to contact us if you have any questions.

We have partnered with Affirm and ShopPay, enabling you to pay at your own pace.

It is simple to use and Affirm charges zero fees and zero interest. Add your items to the shopping cart. Then select Affirm at checkout. Provide a few pieces of information (your privacy remains secure) and get a real-time approval decision. Checking your eligibility won’t affect your credit and, if approved, you will be able to make easy payments over the course of several months.

NicoBlu kaftans are made of silk or 100% high quality viscose that feels like silk. Most of our kaftans are washable on a gentle machine cycle Including silk). Detailed care instructions are noted on each product page. All NicoBlu kaftans are dry cleanable.

We designed all the jewel tassels to be removable–so that these do not get damaged during washing or dry cleaning.

If your kaftan gets wrinkled, hang it up overnight to shake out the wrinkles or iron with steam.

Most of NicoBlu tunics are washable by hand or on a gentle machine cycle. All tunics are dry cleanable. Detailed care instructions are noted on each product page.

NicoBlu tunics are crafted of 100% high-density cotton to help prevent see-through. They are not treated with any chemicals to prevent wrinkles. While many dress shirts are treated with harsh and unhealthy chemicals that lose their effectiveness when washed, we believe that high quality is about not making compromises or about taking short cuts.

When taken care of, your tunics will last for many years to come.

WHO ARE WE?

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PRE-ORDERS

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PAYMENTS

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DISCOUNTS