Ground shipping is free on all orders.

Expedited shipping (Next Day and 2nd Day) is also available at checkout at extra cost. 3rd Day is available in some regions.

Please note that our carriers do not deliver on weekends or US national holidays.

Shipping rates are calculated at checkout.

Taxes and duties are the responsibility of the customer and to be paid for upon the receipt of the package.

In Canada, duties and taxes are incurred on any orders over $150CAD. Only taxes (no duties) are incurred on orders valued $40 CAD-$150 CAD. Neither duties nor taxes are not incurred on orders valued under $40 CAD.

We ship all over the world. If you have any questions about duties for your country please do not hesitate to contact us if you have any questions.

We ship from New Canaan, CT. NicoBlu's senior management team closely supervises warehousing and ensures that every package is carefully inspected, lovingly packed and shipped as quickly as possible.

We ship all over the world–including Jaipur, Marrakesh, and Cote D'Azur! If you do not see your country at checkout or need help with placing an order, do not hesitate to contact us.

Ground shipping is free within the US (including Hawaii, Alaska and Puerto Rico).

Orders are shipped within 24 to 48 hours from the date they are placed (excluding weekends and US national holidays).

Expedited shipping (Next Day and 2nd Day) is also available at checkout at extra cost. 3rd Day is also available in select regions. Please note that our carriers do not deliver on national holidays.

In the US, Ground Shipping takes 3-5 business days to arrive. Orders ship from Connecticut, so they usually arrive sooner if you are located on the East Coast versus the West Coast.

2ND DAY
• An order placed on Monday by 3pm EST will arrive on Wednesday
• An order placed on Tuesday by 3pm EST will arrive on Thursday
• An order placed on Wednesday by 3pm EST will arrive on Friday
• An order placed on Thursday by 3pm EST will arrive on Monday. (Please contact us Thursday by 10am EST if you would like a Saturday delivery).
• An order placed on Friday by 3pm EST will arrive on Tuesday

NEXT DAY
• An order placed on Monday by 3pm EST will arrive on Tuesday
• An order placed on Tuesday by 3pm EST will arrive on Wednesday
• An order placed on Wednesday by 3pm EST will arrive on Thursday
• An order placed on Thursday by 3pm EST will arrive on Friday
• An order placed on Friday by 3pm EST will arrive on Monday. (Please contact us Friday by 10am EST if you would like a Saturday delivery).

Outside the US, orders take about 5-8 business days to arrive via Standard shipping. Expedited shipping is available at checkout. In rare cases, orders may get held up in customs so please allocate additional time.

Please note that pre-orders that are not available to ship now will ship on the date indicated on our website (as well as your order confirmation).

Once your order ships, you will receive an email with a shipping tracking number.

You will also receive email updates on when your order is out for delivery and also when your order has arrived.

You may always track the status of your order at TRACK MY ORDER

In the US, we ship via USPS or UPS.

Worldwide, you may select any of these carriers at checkout: UPS, DHL or USPS.

Yes, we ship to P.O. Boxes, APO and FPO via USPS.

Please contact us immediately and we would be happy to update your shipping address–as long as the order has not been shipped.

Once your order ships, you will be receiving an email confirmation with a tracking # to track your package. Please contact us immediately if you see that your package is lost in transit and we will work with our carrier to ensure delivery.

NicoBlu is not responsible for lost or stolen packages that show proof of having been delivered. Please contact us at the time of placing your order if you wish to arrange for a signature required delivery at a nominal additional fee.

Returns will be accepted for a refund to the original method of purchase, within 30 days of the date the order was received.

Return shipping/handling is always free on exchanges or if you opt to receive a store credit. 

Returns are subject to a $9.95 shipping and handling fee per order, which will be deducted from your refund, when using a USPS prepaid shipping label provided by us. 

Returns are free if you choose to use your own label. Please be sure to keep a copy of your postmark date, shipping label and  tracking number as we can not issue refunds for returns that are outside of the return timeframe or have no record of being delivered.

RETURN REQUIREMENTS
Items must be returned in unworn, unwashed, unsoiled and unaltered condition. All hang tags must remain attached. Returns that do not meet these criteria are subject to delays and will be sent back to the customer.

Please note that any outbound shipping costs paid are non-refundable.

Please note that NicoBlu is not responsible for lost or stolen packages when the carrier's tracking number is showing proof of delivery.

Please note that we reserve the right to cancel any future orders linked to profiles that exhibit abuse of our return policies–such as excessive returns.

START A RETURN OR EXCHANGE
Click here to start a return or exchange for U.S. orders. Once you complete the online form, you will be emailed a prepaid USPS shipping label within 24 business hours.  Please call us directly at 203-594-9105 if you would prefer to arrange over the phone.

FINAL SALE
Orders marked as "Final Sale" at the time of purchase may be exchanged or returned for store credit only.

NON-RETURNABLE ITEMS
Masks and Blythe Tassel Earrings are not eligible for returns or exchanges.

MARQUISE PARIS HANDBAGS
Marquise Paris handbags are not eligible to return for refund. These are eligible to return for store credit or exchange only, and within 15 days of receipt of your Marquise Paris order. 

INTERNATIONAL RETURNS
Please contact us to arrange for shipping returns. International customers must pay shipping for returns or exchanges.

Click on START A RETURN AND/OR EXCHANGE to initiate your return or exchange.

You will be taken through a set of steps to complete the process.

Once complete, and your return and/or exchange has been approved, you will be emailed a prepaid USPS shipping label within 24 business hours.

Alternatively, you may always contact us if you need help or have any questions.

We waive all shipping/handling fees when you exchange your order to another size or item.

We waive all shipping/handling fees when you exchange your order to another size or item.

1. You may inititate an exchange on START A RETURN/EXCHANGE or by contacting us at care@nicoblu.com or 203-594-9105

2.  Once your request has been received, we will email you a prepaid shipping label and will aos reserve the item you would like to exchange into.

3. Once your original order is received, we will ship the reserved exchange item.

The prepaid shipping label we provide have a QR code that can be printed by the USPS from your phone.

Alternatively, please contact us and we will ship the prepaid shipping to an address provided.

Once we receive, inspect and approve your return, you will be issued a refund to the original form of payment. Refunds are issued within 5-7 business days from the date the return is received. An email confirmation is sent once a refund has been issued.

Please note that, depending on your bank or credit card, it may take up to 5-7 business days for the for the funds to be transferred and for the transaction to appear on your statement.

We would be glad to accept a return or exchange your gift, as long as the Order # (that may be found on your gift receipt) is provided.

We will issue a store credit in the form of a gift card for your return. Please note that gift returns may not be redeemed for cash.

We would also be glad to make an exchange.

Please note that to be eligible for returns or exchanges, items must be in unworn, unwashed and unaltered condition with all tags and hangtags attached.

Feel free to contact us to arrange a return or exchange of your gift.

So many of our styles have sold out as soon as they have become available, only to be replenished and sold out again. When you place a pre-order, your payment is charged and your items are automatically reserved. As we produce small quantities, placing a pre-order ensures that your item is reserved before it sells out.

Your order will ship as soon as the item becomes available, via the shipping method (i.e. ground or expedited) that was selected at the time of the order.

Once your order is ready to ship, you will be receiving an email with a shipping tracking number.

The expected ship date is indicated on the product page and you will be notified when your pre-order ships. 

Feel free to contact us if you have any questions.

Yes, of course you may cancel a pre-order, as long as it had not yet shipped. (You will be receiving an email once your pre-order is shipped, together with tracking information). Please contact us any time to do so.

All transactions are secured. The Nicoblu (www.nicoblu.com) website is provided with an SSL encryption system to protect personal and payment data.

Nicoblu does not keep any credit card information on file.

We accept most forms of credit cards, debit card payment, PayPal, AmazonPay, Google Pay, or Affirm with a valid billing address. Accepted credit cards are: Visa, American Express, MasterCard, and Discover.

Most of NicoBlu tunics are washable by hand or on a gentle machine cycle. All tunics are dry cleanable. Detailed care instructions are noted on each product page.

NicoBlu tunics are crafted of 100% high-density cotton to help prevent see-through. They are not treated with any chemicals to prevent wrinkles. While many dress shirts are treated with harsh and unhealthy chemicals that lose their effectiveness when washed, we believe that high quality is about not making compromises or about taking short cuts.

When taken care of, your tunics will last for many years to come.

NicoBlu kaftans are made of 100% high quality viscose that feels like silk. Most of our kaftans are washable on a gentle machine cycle. Detailed care instructions are noted on each product page. All NicoBlu kaftans are dry cleanable.

We designed all the jewel tassels to be removable–so that these do not get damaged during washing or dry cleaning.

If your kaftan gets wrinkled, hang it up overnight to shake out the wrinkles or iron with steam.

Once you purchase a NicoBlu gift card you will receive an order confirmation, followed by an email with the virtual gift card code itself. You may then forward this on. The recipient may redeem the gift card by entering the gift card's unique code at checkout.

You may purchase git cards at this link on our site: GIFT CARD

Every NicoBlu eGift card has a unique code that may be used to redeem at checkout.

At the moment, we do not carry physical gift cards. You may always print out the gift card you are sent after you purchase it to give to your intended recipient.

The NicoBlu eGift card may only be used at our website, www.nicoblu.com

Yes, they are. The only thing you need to transfer your gift card is the gift card code, which can be found in the gift card email.

Our gift cards are non-refundable; however, you may always transfer a gift card to someone else.

We accept returns and exchanges (as per our return policies above).

However, any returns made on a gift purchase are eligible for store credit only. These are not eligible for refunds.

We cover free ground shipping on all orders $75 or more. Since state taxes vary, we cannot offer gift card amounts that cover taxes as well.

Promo codes may be applied at checkout.